On this page
Some calls should reach a person. With live call transfer on, the receptionist can put a caller through to your team — and the business phone you set is what callers are given if that transfer does not connect.
Turn on live call transfer
WhereSettingsAgent & voiceAvailability & handoff
Switch it on
Turn on Live call transfer.
Choose where calls go
Enter the number in Transfer live calls to. It is required while transfer is on.
Add your business phone
Fill in Business phone as well. It is the number a caller is given if a transfer does not connect.
Save
Tap Save customer controls.
What callers hear
When a caller asks for a person, the receptionist first checks whether there is anything else it can do for them, then tells them it is transferring them to a team member, and puts the call through.
If the transfer does not connect, the caller is told it could not be completed and given your business phone number to call instead.
With transfer switched off
The receptionist does not put calls through. It still books, changes appointments and answers questions, and every call still appears in the Calls tab.
Deciding which calls to transfer
Allergy questions, complaints and anything about money already taken are the usual candidates. Call flow design walks through the decisions.
Still need help?
Email contact@sonorch.ai or send us a message with what you were trying to do. A person reads every one.