Rescheduling without double-booking
A reschedule should change one thing: the time. How moves turn into duplicate bookings, a different technician or the wrong appointment, and the three checks that prevent it.
Insights
For the people running the floor.
No-shows, commission, staffing and the phone — with the arithmetic shown rather than asserted.
More insights
A new piece every other day.
What happens to your book when the front desk quits
The appointment book holds preferences, unwritten rules and passwords, and they tend to live in one person's head until the day that person gives notice.
The card fee on a tip, and who pays it
When a client tips by card, you pay processing on the tip too. What it costs a year, whether you can pass it on, and the split-payment mistake that files tips against the wrong card.
Five calls to make before you trust an AI receptionist
The demo always works. Five test calls, built from failures we found in our own system, that show whether it listens or only sounds like it does.
How to raise your salon prices without losing regulars
A 10% increase pays for itself unless you lose more than about one client in eleven. The arithmetic, how to announce it, and the mistakes that cause the losses.
A reservation no-show policy you can actually enforce
Most policies fail at enforcement, not wording. When a card hold is worth it, when a reminder does the same job, and a template you can adapt.
Your client list is full of people who don't exist
Duplicates, misheard names and placeholder records like "Unknown": how client lists go wrong, why the phone number is the only reliable key, and how to clean up without losing history.
First available, or pick your nail tech?
Letting clients choose builds loyalty to a person; first available fills the book. How to run both without leaving your newest technician with an empty column.
Split checks: what your POS has to get right
Even splits, item splits and split tenders each fail in their own way, usually by a cent and sometimes with a tip on the wrong card. What to test before a busy Friday does it for you.
Your hours are listed in five places. Are they the same?
Google, your website, your booking page, your voicemail and whatever answers the phone all state your hours. When they disagree, customers find out at a locked door.