Question 1

What is Sonorch?

Accepted Answer

Sonorch is an AI receptionist, appointment scheduler and point-of-sale suite for salons and restaurants. It answers your phone 24/7, books into your live calendar, runs the front desk or the floor, and markets your business back to the customers it has already recorded.

Question 2

Is the AI receptionist a real conversation or a phone tree?

Accepted Answer

A real conversation. There is no menu to press through. The caller says what they want in their own words, the AI checks your live availability, and it books, reschedules or cancels on the call.

Question 3

Will callers know they are talking to an AI?

Accepted Answer

Most tell quickly, and that is fine — what they notice more is that someone picked up at 8 PM on a Sunday. The AI introduces itself as your business and never pretends to be a specific member of staff.

Question 4

What happens when a caller wants a person?

Accepted Answer

With live call transfer switched on, the AI puts the caller through to your team. If the transfer does not connect, it tells the caller and gives them your business phone number to call instead, so nobody is left on hold. Every call and its transcript is in your dashboard.

Question 5

Does it know my services and prices?

Accepted Answer

It reads your real menu — services, durations, prices, and which staff are qualified — from the same calendar it books into. What it quotes is what you charge.

Question 6

What languages does it speak?

Accepted Answer

English today. Additional languages are on the roadmap; if a second language would decide the purchase for you, tell us which one when you book a demo.

Question 7

Do I have to buy all of it?

Accepted Answer

There is nothing to pick apart: every plan includes the point of sale, online booking and reminders, and the AI receptionist, and the plans differ only by team size. You do not have to use every part at once — most salons start on the register and put the receptionist on the phone once the missed calls start to sting; most restaurants use both from the first night.

Question 8

Does the AI know which technician does which service?

Accepted Answer

Yes. It reads the same service menu and staff qualifications your calendar uses, so it only offers a technician who actually performs that service, for the duration you have set for that person.

Question 9

What happens when the salon is fully booked?

Accepted Answer

The AI offers the nearest genuine openings instead of squeezing someone in. If the caller wants a time you cannot serve, it takes them onto the waitlist, and the slot is re-offered by text the moment a cancellation frees it.

Question 10

Can it handle a client who asks for a specific stylist?

Accepted Answer

Yes, and it prefers to. Returning callers are recognised by phone number, so the AI leads with the stylist they usually see and only widens the search if that person has nothing suitable.

Question 11

Do I have to replace my whole front desk to start?

Accepted Answer

No. Most salons start with Sonorch POS on one tablet — the booking page, staff columns and text reminders come with it — and the AI receptionist is on every plan for when the missed calls start to sting. The trial is free and takes no card, so the first shift costs nothing to try.

Question 12

How do commission and tips get calculated?

Accepted Answer

Every ticket line is assigned to the person who performed it, so commission and tips are split as the sale happens rather than reconstructed later. At close of day the totals are already per technician, ready to export as CSV or PDF.

Question 13

Will it book someone at 7 PM when we close at 6?

Accepted Answer

No. Your hours and policies are enforced on every call. A 7 PM request is offered the next available time inside your hours instead of being squeezed in after close.

Question 14

Can the AI actually take a reservation, not just a message?

Accepted Answer

Yes. It captures party size, requested time, contact number, allergies and any note like a birthday or a high chair, confirms the details back to the caller, and puts the booking on the book. It only offers times you can actually seat.

Question 15

What happens to calls during the dinner rush?

Accepted Answer

They get answered. That is the point — between roughly 7 and 9 PM is when a phone ringing costs you the most and gets the least attention. The AI answers every one of them without anyone stepping off the floor.

Question 16

Does the kitchen display need separate hardware?

Accepted Answer

No. The kitchen display is part of Sonorch POS and runs on a tablet or a screen you already have. Tickets fire from the same order the server took, with modifiers and timers attached.

Question 17

What happens if the internet drops mid-service?

Accepted Answer

Orders and cash keep working on the device. Card payments need a connection, so those wait, but nothing stops and nothing is lost — everything syncs once you are back online.

Question 18

Can we split a check by item?

Accepted Answer

Yes, by item or evenly, and you can move items between checks after the fact. Tips are prompted on screen so the guest chooses without being asked out loud.

Question 19

Do restaurants need the appointment book too?

Accepted Answer

No. Restaurants run the AI receptionist for calls and Sonorch POS for the floor. The appointment side of the register — booking pages, staff columns, reminders — is there for salons and simply stays switched off in restaurant mode.

Question 20

What is Sonorch POS?

Accepted Answer

Sonorch POS is a point-of-sale system for salons and restaurants. It runs the register, the payments, the tips and the reporting, and it switches between a salon mode built around services and technicians and a restaurant mode built around tables, kitchen tickets and split checks. Every sale also writes a customer record that the Sonorch CRM uses to bring that customer back.

Question 21

Does Sonorch POS work offline?

Accepted Answer

Orders and cash payments work with no internet connection at all — the register keeps running on the device and syncs everything once you are back online. Card payments are the exception, because a card-present transaction has to reach the processor to be authorised.

Question 22

Can it split checks and take tips?

Accepted Answer

Yes. Checks split by item or evenly, and items can be moved between checks after the fact. Each split takes its own payment and its own tip, prompted on screen so the customer chooses without being asked out loud.

Question 23

How does commission work for salon staff?

Accepted Answer

Every ticket line is assigned to the person who performed it, so commission and tips are attributed at the moment of sale rather than reconstructed at the end of the week. Close of day gives you a per-technician total you can export as CSV or PDF.

Question 24

What hardware do I need?

Accepted Answer

An iPad or an Android tablet, and a Zettle card reader if you take cards in person. Staff can carry the same app on an iPhone or Android phone. There is no proprietary terminal to buy and no contract tying you to one piece of hardware.

Question 25

Does the POS connect to the AI receptionist and the calendar?

Accepted Answer

Yes. It is one system. A call answered by the AI books into the same calendar the register works from, and the sale at the front desk closes against the same appointment. You are not reconciling three products at the end of the night.

Question 26

Can I use the POS without the AI receptionist?

Accepted Answer

Yes. The register, payments and reporting work whether or not the receptionist is answering your phone. Every plan includes the receptionist, so when you want it answering there is nothing extra to buy.

Question 27

How does a point of sale help me market my business?

Accepted Answer

Because it knows your customers. Each sale records who visited, what they bought and who served them, which is exactly what a win-back text, a review request, or a targeted post needs to be worth sending. Marketing that runs off your own customer list beats advertising to strangers.

Question 28

Can I switch from my current POS without losing my menu?

Accepted Answer

Yes. We import your services or menu, your prices, your staff and your customer list as part of setup, which is included on every plan. Most businesses are ringing sales on Sonorch within a day.

Question 29

How much does Sonorch POS cost?

Accepted Answer

Sonorch is priced by team size: $99 a month for up to 5 staff, $199 for up to 10 and $299 for up to 20, and every plan includes the AI receptionist with unlimited calls and texts, online booking and reminders. A team of 21 or more gets a custom plan. You can start on your own from the app with a 30-day free trial — no card, nothing to cancel — and if you run several locations, book a demo and we will go through all of them in the same conversation.

Question 30

How much does Sonorch cost?

Accepted Answer

Sonorch is priced by team size: $99 a month for up to 5 staff, $199 for up to 10 and $299 for up to 20, with a custom plan for 21 or more. Every plan includes the AI receptionist with unlimited calls and texts, the point of sale, and online booking and reminders. Every plan starts with a 30-day free trial — no card, nothing to cancel. Current figures are on the pricing page.

Question 31

Is there a contract?

Accepted Answer

No. Everything is month to month. You can upgrade, downgrade or cancel at any time.

Question 32

Is setup included?

Accepted Answer

Yes, on every plan. We connect your scheduling system, import your services, staff and prices, and configure your hours and policies with you. Most businesses are live within a day.

Question 33

Is there a limit on calls or texts?

Accepted Answer

No. Every plan includes unlimited AI receptionist calls and unlimited text messages. There is no minute allowance to run out of and no per-minute charge — the only thing that changes the price is the size of your team.

Question 34

Can I try it before I commit?

Accepted Answer

Yes. Every plan starts with a 30-day free trial that takes no card. You can also call the live demo line at (941) 430-4049 right now and book an appointment against a real calendar, or book a walkthrough and we will show the AI answering a call for a business like yours.

Question 35

Who can see my customer data?

Accepted Answer

You can. Each business is isolated from every other business on the platform, staff see only what their role allows, and logs are sanitised so personal details are not left lying around in diagnostics. The full detail is on the Security and Data page.

Question 36

Are calls recorded?

Accepted Answer

Calls are transcribed, not recorded as audio, so you can read what was said and so the AI can recognise a returning caller. Transcripts, remembered facts and call records are kept for 365 days by default and then deleted automatically, and you can request deletion of your data at any time.

Question 37

What happens to my data if I leave?

Accepted Answer

It is yours. Export your customers, appointments and sales history on the way out, and request deletion of what remains through the data deletion page.

Questions owners actually ask.

The basics

For salons and spas

For restaurants

Sonorch POS

Pricing and setup

Data and trust

Still deciding?Ask the receptionist yourself.