On this page
You choose when the receptionist picks up. Whatever you choose, it only ever books times inside your business hours.
Choose an answering schedule
WhereSettingsAgent & voiceAvailability & handoff
Under When should the AI answer?, choose one:
| Option | The receptionist answers |
|---|---|
| Always on | Every call, at any hour. This is the default. |
| Business hours only | Calls within the business hours on this card |
| After-hours only | Calls outside those hours |
Set the Time zone and Business hours on the same card, then tap Save customer controls.
What it books, and when
Whenever it answers, the receptionist books only inside the business hours set in Sonorch POS. On Always on, a caller at 10 PM can book tomorrow morning — but never 10 PM.
Which to choose
- Always on if nobody reliably answers your phone, or you want every call handled the same way.
- After-hours only if your team answers during the day and you want evenings and weekends covered.
- Business hours only if you already have an after-hours arrangement you want to keep.
To have your team answer first even during the day, combine Always on with conditional call forwarding: the receptionist then only receives the calls nobody picked up.
Still need help?
Email contact@sonorch.ai or send us a message with what you were trying to do. A person reads every one.