On this page
Every call the receptionist takes is kept as a transcript you can search and read, so you can check exactly what it said and did.
Find a call
WhereDashboardCalls
- Search by phone number, or by words said on the call.
- Filter by All, Completed or Needs review, and by Last 7 days, Last 30 days, Last 90 days or All time.
Open a call to see What happened and the full Transcript, with the caller and the receptionist on either side.
Transcripts, not recordings
Calls are transcribed, not recorded as audio. Some older calls may show only the caller’s side of the conversation.
What the receptionist remembers
Returning callers are recognised by phone number, from your customer list. After a call, the receptionist may also keep short facts from what the caller said — that they prefer mornings, say — and use them on later calls as background to confirm.
WhereDashboardAnalyticsCustomer memory
Each fact has Save and Delete. The dashboard home shows the latest under What the AI learned, with Manage → to open the full list.
How long calls are kept
Transcripts, remembered facts and call records are kept for 365 days by default, then deleted automatically. If you need a different period, contact us.
Still need help?
Email contact@sonorch.ai or send us a message with what you were trying to do. A person reads every one.