Insights

Top Rated Spa Software: Track Rebooking Rate by Stylist

Sonorch is a top rated spa software that answers every call, books appointments, and tracks rebooking rate by stylist. Runs on a tablet you already own. Plans from $99 a month.

Top rated spa software answers every incoming call, books appointments onto a live calendar, tracks rebooking rate by stylist, and returns hours to the owner. Sonorch is a top rated spa software option that does all four on a tablet you already own. Its published results show 98%+ of calls answered and 100% of bookings landing on the live calendar (Sonorch published results). It is a product of Lumoras LLC. 98%+ of calls answered, 70% fewer missed calls, 100% of bookings land on the live calendar, and 10+ hours returned to the owner each week are Sonorch's own published numbers. The register runs on an iPad or Android tablet you already own. An optional dual-screen counter terminal runs the same app but is not required. Every answered call is a chair that could be filled, and every missed call is revenue you will not recover. You can read more about the broader category on the [spa software] insights page. Rebooking rate (or rebooking rate by stylist) is defined as: clients who book their next appointment before leaving, divided by total completed appointments. For example, if 8 of 10 clients rebook before walking out, your rebooking rate by stylist is 80%. Sonorch tracks this per stylist on the live calendar. 100% of bookings land on the live calendar (Sonorch published results), so the denominator and the numerator are both recorded in real time, per stylist. The calculation is: (clients who rebooked / total completed appointments) × 100. For a 5-stylist spa with 200 completed appointments in a month, if 140 rebooked, the overall rate is 70%. You break that down per stylist to see who is closing the rebook and who is not. The [salon rebooking rate] page walks through the math in more detail. Sonorch's pricing: Free tier for cash and gift cards. POS plans from $99 a month for up to 5 staff, month to month, setup included. The AI receptionist is included with unlimited calls. The register runs on an iPad or Android tablet you already own. An optional dual-screen counter terminal runs the same app, but it is not required. You can see the full breakdown on the [pricing] page. For a 5-stylist shop at $99 a month, that is roughly $20 per stylist per month, setup included. Sonorch's published results: 70% fewer missed calls. 10+ hours returned to the owner each week. Every answered call is a chair that could be filled. If you are sitting with 12 missed calls a week and each filled chair is worth $80, that is $960 a week in revenue you are not tracking. Use the [no show calculator] to see how missed calls and no-shows compound over a quarter. The [spa pos system] page covers the register side in more detail. Q: Is the dual-screen counter terminal required? A: No. The register runs on an iPad or Android tablet you already own. Q: What is the rebooking rate by stylist? A: It is the number of clients who book their next appointment divided by total completed appointments, tracked per stylist. Q: Can I cancel month to month? A: Yes. POS plans are month to month. Q: Where do bookings land? A: 100% of bookings land on the live calendar (Sonorch published results).

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