On this page
Each person on your team gets a profile with their role, their PIN, their commission and their hours. The calendar and the AI receptionist use those hours and services to decide who can be booked when.
Add a team member
WhereBusinessStaff
Add them
Tap the add button. It uses your business’s word for the job — Add stylist, Add barber.
Fill in the basics
Enter their Name and Role. Email is required for owners; the PIN is optional.
Note the PIN
Leave the PIN blank and Sonorch creates a random 4-digit PIN, shown once. Write it down or hand it over straight away.
Roles
The roles are Owner, Manager, Staff (shown with your business’s own word for it), Front desk, Provider and Read only. Only owners see Settings.
PINs and commission
- PIN: on their profile, tap Set next to PIN. Anyone can change their own PIN from the profile menu with Change PIN.
- Commission: set Commission % on their profile, or leave it blank to use the default — Staff share (%) under Settings → Money you keep.
Every ticket line belongs to the person who performed it, so commission and tips are split at the moment of sale rather than worked out at the end of the week.
Set when they work
WhereBusinessStaffTheir profileWhen they work
- Weekly hours: set a day, then Apply Mon–Fri or Copy to all to fill in the rest.
- One-off changes: Different hours or Off all day for a single date.
- Can be booked for: the services this person performs.
When someone leaves
Tap Deactivate on their profile. Team members are never deleted, so their past sales and appointments stay on record.
Still need help?
Email contact@sonorch.ai or send us a message with what you were trying to do. A person reads every one.